Ann-Marie Ball has spent more than a decade contributing to Think Worldwide’s customer-first culture, drawing on a long-standing career in customer service and operations. Her calm professionalism, attention to detail, and commitment to service excellence make her an integral member of the team.
Prior to joining Think Worldwide, Ann-Marie spent 10 years at Britannia Building Society, where she led the branch—overseeing customer service operations, supporting account openings, and managing day-to-day activities. During this time, she developed strong leadership, communication, and problem-solving skills, along with a deep understanding of customer needs and operational efficiency. When Britannia was acquired by Co-op Bank, Ann-Marie reassessed her career direction and sought a role that offered greater flexibility and a fresh challenge.
At Think Worldwide, Ann-Marie handles customer enquiries, updates Proof of Delivery (POD) records, and resolves shipment-related issues. She plays a central role in supporting international customers, especially when navigating complexities around duties and taxes, and is known for her clear communication and ability to manage expectations with empathy and confidence.
Ann-Marie is highly regarded for her rapport-building skills and consistent, customer-first approach. Whether assisting a new customer or maintaining long-standing relationships, she ensures every interaction reflects Think Worldwide’s values of reliability, agility, and care.
Ann-Marie is widely regarded as a linchpin within the team, valued for her versatility, dependability, and positive presence. Away from the office, she finds joy in travelling with her partner and enjoying quality time with family and friends.
Don’t forget to Follow us on LinkedIn to get the latest updates!
